Why Is My Order Taking Longer Than Expected?

By Gavin · Agility Group

Nobody likes waiting on a delivery — especially when patients are counting on it. Here is an honest look at what affects lead times in Jamaica, and how to plan around them.

What sets the timeline

Shipping from overseas suppliers, customs clearance and GCT paperwork all add days. Most delay happens before goods reach the island — not after.

What moves fastest

Items we hold locally ship quickest. Special-order and bulk items take longer because they come in per shipment.

How to skip the wait

Order your recurring items ahead, and tell us your run-rate. We can hold your fast-movers so they are ready when you are.

When something is out

We will tell you straight — the expected date and an alternative if there is one. No guessing, no silence.